ANSWER QUESTIONS
THAT`S COFFEE
What is the idea behind THAT´S COFFEE?
Our idea behind THAT'S COFFEE is to rethink coffee and contribute to a better recycling rate in Germany with sustainable coffee bags. We also give our beans a new and fresh look.
Where does the name THAT’S COFFEE come from?
After countless brainstorming sessions with friends and family members, the name THAT'S COFFEE emerged as the clear winner.
ABOUT OUR PRODUCTS
What is the best way to store my coffee?
To ensure that your coffee always stays fresh and aromatic, protect the bag from heat and light, close it well and store it in a dry place. Your coffee will thank you with a delicious taste!
Where does your coffee come from?
Before your coffee beans end up in your cup, they have already been on a long journey. After our team has carefully tasted them, we select the best green coffee beans and have them roasted according to our specifications. This way you can be sure that every sip of your coffee has been prepared with love and care.
How do you choose your coffees?
We carefully select our beans to offer you a wide range of different flavours. From mild to strong - we have something to suit every taste.
What does organic certified mean?
The organic seal is a uniform identification mark and makes it easier for consumers to choose organic foods. These foods are subject to strict conditions during production, processing, transport and storage.
The EU organic seal guarantees that at least 95% of the goods consist of organic ingredients and that all other conditions for import are met.
We have the EU organic seal and meet the standards for trading organic products in Germany in the area of coffee and tea.
How sustainable are your products?
We are very interested in packaging, which is why we as founders have looked into the topic of packaging in depth. Coffee bags must have specific properties to protect the coffee from UV rays and oxygen - a protective barrier is essential here.
Our conviction: coffee bags need to be rethought. In the past, packaging often consisted of a mixture of plastic and paper, which required complex separation through chemical processes after use. That's why we rely on monoplastics that can be recycled in the yellow bin. With this decision, we want to actively contribute to improving the recycling rate in Germany.
Are your coffee bags recyclable?
Our coffee bags are recyclable and can be disposed of in the yellow bin.
ABOUT OUR ONLINE SHOP
How do I register an account?
Registration is super easy: Click on the account button next to the shopping cart at the top right of the website and follow the instructions.
I forgot my password. What now?
No problem, that can happen.
In the login area you will find the link "Have you forgotten your password?". Click on the link and follow the instructions.
How can I cancel my order?
It's a shame that you want to cancel your order, but of course that's possible. Simply contact us within the first 14 days of receiving your order and we'll find a solution.
Please note, however, that we cannot cover the costs of return shipping.
How do I redeem my voucher?
Simply enter your code during the ordering process – you have the opportunity to do this shortly before choosing your payment method.
Can a gift voucher expire?
Yes, your voucher is valid for exactly 3 years.
Can a gift voucher be used more than once?
Yes, provided there is still credit on the gift card.
I have a discount code. How can I redeem it when shopping?
You can enter your discount code in the last step of the order. Your discount will then be deducted directly from your shopping cart during checkout.
My discount code doesn't work. What can I do?
If your discount code doesn't work, please check the validity and redemption conditions again. If it still doesn't work, you can contact our team via the contact form or directly at hallo@thats-coffee.de. We'll be happy to help you!
DELIVERY & SHIPPING
How much are the shipping costs?
Delivery is only possible within Germany. We charge a flat rate of 6.90 euros per order for shipping (including VAT).
We charge a flat rate of €2.50 per order for shipping costs (including VAT) for the physical gift card.
Good news: For orders over 49.00 euros, shipping is free.
Please note, however, that we are currently unable to offer you free returns.
How long are your delivery times?
Shipping within Germany usually takes between 2 - 7 working days. As soon as your order has been shipped, you will receive a notification by email.
Which delivery service will handle my order?
We ship most of our packages with DHL.
Gift certificate cards will be sent to you by post.
As soon as the shipment is on its way, you will receive a confirmation email from DHL with the tracking number for tracking.
You can use this link to find out where your package is at any time.
Where do you deliver?
We currently only ship within Germany.
Can I track my order?
If we send your package as a DHL parcel, you will receive a tracking number from DHL by email. If we send your order as a consignment or letter, tracking is not possible.
Can I have my package delivered to a post office or a packing station?
We are currently unable to have your package delivered to a branch or packing station.
My package didn't arrive. What now?
Don't worry, we'll take care of it. Of course, we always try to ensure that all packages arrive as quickly as possible. But sometimes, unfortunately, things go wrong.
If your package is delayed, just send us an email to hallo@thats-coffee.de and we will find a solution.
My delivery is incomplete. What can I do?
Oh dear, of course that shouldn't happen. We're sorry if something went wrong here. Just send us an email to hallo@thats-coffee.de and we'll take care of it.
PAYMENT
What payment methods are available?
At THAT`S COFFEE you can use the following payment methods:
PayPal, credit card (Visa, MasterCard, Maestro), Google Pay, Apple Pay, invoice and immediate payment with Klarna as well as advance payment.
Delivery is only possible within Germany. Shipping costs (including VAT). We charge a flat shipping fee of EUR 6.90 per order. Shipping is free for orders over EUR 49.00 .
Simply select your preferred payment method during checkout.
Can I pay by invoice?
Yes, you can pay by invoice. Simply select the invoice payment option with Klarna during the order process. You only pay after receiving your shipment.
Delivery is only possible within Germany. Shipping costs (including VAT). We charge a flat shipping fee of 6.90 euros per order.
Good news: For orders over 49.00 euros, shipping is free.
RETURN & REFUND
Can I return my products?
Yes. You can return your order to us within 14 days of receiving it. The items must be returned to us undamaged , unopened and in their original packaging .
How do I return an item?
We didn't quite meet your taste? No problem! To return one or more items within 14 days , pack the items securely , undamaged, unopened and in their original packaging , and send them to the following address:
THAT’S COFFEE GmbH
Louisenstr. 64
01099 Dresden
Please keep your proof of postage until we confirm receipt of your return.
After inspecting the returned items, we will refund the purchase amount within 14 working days to the payment method used at the time of purchase.
Will I incur any costs when returning the item?
Unfortunately, we are currently unable to offer you free returns.
We ask you to place your order carefully so that there are as few returns as possible.
If you have any questions about us or our products in advance, we would be very happy if you write to us via the contact form or by email to hallo@thats-coffee.de .
If you are not satisfied with your order, you can of course return your products to us within 14 days of receipt, undamaged , unopened and in their original packaging .
How long is my right of return valid?
You have 14 days from receipt of the goods to return your items. Please note that we can only accept returns of unopened , undamaged items in their original packaging .
When and how will the refund be made?
After inspecting the returned items, we will refund the purchase amount to the payment method you used at the time of purchase within 14 working days .
If you paid with Klarna , please remember to pause your invoice to avoid any reminder fees. As soon as we receive your return, we will update the invoice amount or refund the total amount if you have returned all items from your order to us.
Please note that we are currently unable to offer you free returns. You will be responsible for the cost of returning the item to us.